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Registered: ‎09-26-2019
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A pre-order purchase.

I made a pre-order purchase for DOOM Eternal with a bank visa that was lost and deactivated. I'm wondering if that will cancel my order when it releases? Is there anything that can be done about this?

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Registered: ‎11-30-2015

Re: A pre-order purchase.

Good Afternoon and welcome, Julas,

 

Losing a bank card is already stressful and we appreciate the time you’ve taken to reach out about your DOOM Eternal pre-order you had used that card on. Thank you for joining our community! I’d be happy to ease your stress about this order and shed some light on what should happen.

 

Our Entertainment Pre-Order FAQ shares some information on this matter. Though a credit card is required to place a pre-order, it will not be charged until your item ships. Only when your item ships will your credit card be charged. If you order additional items along with your pre-order, you will be charged for each item as it ships. Typically, a week to a few days prior to the release date your card should be pre-authorized again for your order to ensure that the funds are still available. Since your card isn’t active this process would fail, and should spark an email to you asking you to update your payment within 24 hours to avoid your order being cancelled. We’d highly recommend giving our support teams a call at (888) 237-8289 once you receive that email. Please let us know if you have any other questions or concerns; we’d be delighted to assist you further.

 

Happy Slaying, 

Mariah|Social Media Specialist | Best Buy® Corporate
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