12-26-2017 04:48 PM
01-05-2018 03:59 PM
I want to first apologize for the delayed response, the amount of holiday posts has had us backlogged and we are trying to respond as quickly as possible.
I’m saddened to learn of the circumstances behind you joining our forum, and I truly apologize for the inconvenience this may have caused. I can only imagine how disappointed you must have been to not have the iPad you were looking for in stock. As a mother of four, my time is very valuable, as I barely have any available. I definitely understand where you’re coming from.
With the information provided during your forum signup, I was able to find your file and I have ensured to get this addressed and documented for internal review for you. Also, I would like to send you a small token of appreciation for the inconvenience all of this has caused you. I’ll be sending you a private message (PM) with some more info. It’ll show at the top of your screen in the little envelope icon.
01-05-2018 11:21 PM
Best Buy's response is greatly appreciated. It's nice to know that when someone takes the time to let a store know about a problem, they actually read the message and do something to correct the situation.