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Ajm
New Member
Posts: 3
Registered: ‎11-05-2019
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Where is my refund?

I went to Best Buy and purchased a Canon power shot camera for my daughter with the one year warranty On Saturday October 26, 2019. When I got home I gave it to her and she opened it and did not like it. I took it back later on that night for a refund today is November 5th 2019 and still no refund. I went to the store on November 3rd and they said there was nothing they could do about it that I just have to wait that it was on our banks end and I called our bank and they said there was nothing they could do that it was on their end I call customer service they told me it could take up to one billing cycle how long is that I have been a customer for many years bought my stove computer cell phones and lots of different items at Best Buy I've never had an issue with them before hopefully I get my money credited back to my debit card or they lost a good customer.
Posts: 2,105
Topics: 26
Kudos: 157
Solutions: 111
Registered: ‎10-19-2017

Re: Where is my refund?

[ Edited ]

Hello, Ajm,

 

Welcome to the forums!

 

I appreciate you writing us regarding your refund. I would be reaching out to someone if I had questions about it too. We try to pride ourselves in ensuring we provide great customer service, each and every time, and we expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation.

 

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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Ajm
New Member
Posts: 3
Registered: ‎11-05-2019

Re: Where is my refund?

Just an update still have not received credit back from the purchase I returned going to wait a couple more days before I take further steps to get my money back from Best Buy.
Ajm
New Member
Posts: 3
Registered: ‎11-05-2019

Re: Where is my refund?

Got my credit
Posts: 2,105
Topics: 26
Kudos: 157
Solutions: 111
Registered: ‎10-19-2017

Re: Where is my refund?

[ Edited ]

Thank you for the update, Ajm! I was out of the office yesterday, but I appreciate you allowing me to look into this for you. Let me know if you need any further assistance.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!