09-10-2019 09:10 PM
09-13-2019 11:44 AM
Thanks for reaching out!
I see that you're reaching out in regards to a Surface Book purchased in 2015. Being happy with the item you purchase is always important but options can be limited as the item gets older. While returning it or exchanging it may no longer be an option, you do have the ability to trade it in towards a new laptop that better fits your needs. While the amount given may not be very large, it can still help towards the purchase of a new laptop. Alternatively, if you have some sort of protection, I would suggest having it looked over thoroughly to ensure that there is no underlying issues that may be giving you repeat problems. Let me know any further questions you may have!
09-13-2019 01:06 PM
You can find out your trade-in value by visiting the link I have included in this message. However, your best bet to get the most accurate value is by visiting a local store so it can be checked out in person.