09-09-2019 03:02 PM - last edited on 09-12-2019 10:12 AM by John-BBY
Hello, my name is Messias,
09-12-2019 10:31 AM
Welcome to our community. I'm sorry to hear that your product has developed technical issues in need of service. I regret your having to cope with such circumstances.
I'd like to look into this for you. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.
09-12-2019 12:57 PM
I have received your private message. Thank you for sharing the requested information.
I have looked for your purchase on Aug. 17-19, 2016 and Aug. 17-19, 2019 since you provided both years in your messages, but have not been able to locate your receipt.
I regret I do not have better news for you. Please know I am grateful you wrote to us with your query.