12-21-2017 07:24 AM
01-02-2018 01:25 PM
Good Afternoon Knhenley-
Wishing we could have met under better circumstances, we do appreciate all the time that you’ve spent reaching out to us, here on the Best Buy forums. Please forgive us for the delayed response. If any of our employees provided you anything short of the expert service we strive for, please know we’re grateful you brought this to our attention.
Having worked in the store for quite some time, with apologies, the computer doesn't really provide any reasons, but “declined” was the verbiage that is shown on the screen. Although I believe the employee was trying to provide you with the correct information, I could only imagine how frustrating it must have been if the employees demeanor was as you were stating. This should never occur and I apologize if this was your experience!
The forums are moderated by –BBY members, who work out of the corporate headquarters in Richfield, MN. We’re grateful for the feedback you were able to provide us, and we can only hope to improve for the better by listening to our many customer’s! Should you ever have any other comments or concerns, never hesitate to let us know!