12-21-2017 07:15 PM
01-03-2018 11:35 AM
Welcome to our forums. I apologize for the delay in our response, as our Support Forums have become a bit backlogged during this busy holiday season. It sounds like you’ve waited quite a while up to this point, and I appreciate your patience. With that said, I’ll be happy to address your concerns, and offer you any additional assistance I can.
You’ve mentioned working with store leadership regarding this issue, and as of your initial post on 12/21, you had yet to hear back regarding your order. As it’s been over a week since posting to our forums, have you heard back from store leadership regarding this order? Please let me know what progress has been made,if any, and what additional help you need from me, and I'll be happy to proceed accordingly.
Hope to hear from you soon,
01-03-2018 12:17 PM
01-03-2018 12:44 PM
Thank you for getting back to me so quickly. I’d like to discuss your order with you further via private message, so keep an eye on the orange envelope in the upper right hand corner of your screen. You should see my message there shortly.
Speak to you soon,