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New Member
Posts: 2
Registered: ‎12-17-2017

Terrible customer service

 

Went into my local best buy to purchase a gaming pc and everything went very smooth until we got to the register . The computer rang up for 600 dollars more then what the price sign says and this is where things got messy. Turns out this computer has multiple different sku numbers under 1 price tag and even the best buy employee was so confused he did not understand . I had a manager/supervisor come over and speak to me and treated me like i was running some kind of scam when all i wanted to do was buy a pc . I had to walk away from the situation because the guy was a total moron and refused to help me. Last year I spent 7000 dollars at best buy and as a elite plus member you would think I would get treated better than this. Best Buy is one of the only compaines that just does not care about its customers and reasons like this is why I very rarely shop at best buy anymore.

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Posts: 3,012
Topics: 69
Kudos: 187
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Terrible customer service

Hello nymario-

 

Thank you for registering with the Best Buy forums!  After choosing the computer that was right for you, we could only imagine how shocking it must have been to see the price discrepancy between the tag and the sale price.  Please accept our apologies for the lateness in our reply, the holiday has us backlogged, but we’re doing everything we can to respond as quickly as possible!

 

After working in the store for just under 10 years, often our signage is jam packed with bundles, or accessories that could make your technology work more enhanced.  Not knowing what tag was provided when you went in, I was able to see the notes of a case that was opened up on your behalf.  It mirrors the same situation you were speaking about, but I’m sorry to hear the resolution with the store was not satisfactory.

 

Knowing I cannot erase the events that unfolded that day, please know how grateful we are for your feed you wrote with us!  Always feel welcome stop back and write with us for any other questions, comments, or concerns!

 

Sincerely

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-17-2017

Re: Terrible customer service

I still have not received any type of resolution at all . I called the 1800 best buy number and I got an attitude as to how could i expect to get that computer for that price . I would really like a phone number to a district manager or a vice president so i can tell them how they lost a lifelong customer and how bad the service is . if they did not want to give me the 600 off they could have done some type of compensation for this aggravation . 

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Posts: 3,012
Topics: 69
Kudos: 187
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Terrible customer service

Hello Again nymario-

 

Thanks for updating us with your situation and we're sorry you didn't receive the assistance you were looking for.  My support team is based out of the corporate headquarters in Richfield, MN.  I'd be unable to escalate this matter any further, but I'll cross my fingers there will be a time in the near future where you can walk back through our doors so we have the chance to make this up to you!  

 

Respectfully,

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!