12-23-2017 06:00 AM
Best Buy 18053 Garland Groh Blvd Hagerstown, Md.21740 Re; Customer Service November 22.2017 Small Appliance Dear Management; On November 22 2017 @ approximately 7;23 pm in your small appliance section a gentleman White, dressed in black with glasses about 6 feet 200 pounds with brown hair and facial hair between 28- 30 years of age. This gentleman working alone in this department had conversations with a couple selling a Vacuum Cleaner. There were this couple and myself and another employee female about 5-7 with glasses brown hair 19 to 20 years of age. Not yet clocked in I submise as she spoke on her displeasure working the evening shift based on family from North Carolina on holiday to the other employee whom now stands by the POS checking a price. I too stood there waiting for eye contact, words of wisdom,Nothing! As they continued speaking NO ONE acknowledged my existence. This behavior continued. After 20 minutes of his sales pitch he and this couple walked away from this department Of small appliances . Here i stand the only person in this department on November 22, 2017 with no sales person, no service and know acknowledgement. My intent to purchase your Samsung Washer and Dryer fizzled based on service. My wife texted me to purchase an air fryer because I was there at Best Buy, even at this point I had to seek an employee for assistance. This is not my first time with issues at this location. I find it very difficult to return as a customer. I suggest you speak to your employee in this department, my feeling is this was a social issue. How can one blow a $3000.00 sale because he failed to speak or acknowledge me on this Friday November 22, 2017 day about 7:23 pm.
01-04-2018 10:27 AM
Welcome to the forums! While I certainly wish it would have been a better one, I want to thank you for taking the time to share your experience at our Hagerstown location. I know from personal shopping experiences that there’s nothing worse than not being able to get help when you need it. I regret to hear this happened.
At Best Buy we strive to provide expert service. It sounds like we may have let you down and missed the mark on this occasion. For that I’m very sorry. While I can’t undo the experience you had, we can hope to use feedback like this to prevent it from happening in the future. I thank you again for sharing this with us!