08-25-2019 06:29 PM
08-27-2019 11:17 AM
Thanks for joining us here on the Best Buy Forums, and welcome to the community. We always appreciate hearing from our customers, but I certainly wish we were meeting under different circumstances. Unauthorized charges are something we take quite seriously. If you did not give your consent for the Total Tech Support to be added to the transaction, we’d definitely want to look further into what took place, and determine the status of your refund.
When you have a moment, please send us a private message. You can do this by selecting the darker blue box next to my name below. Be sure to include your full name, email address, and telephone number. Anyone on our team should be able to access your purchase history with those details.