03-01-2017 09:18 AM
Recently (and by recently I mean two days ago) I purchased an item in store and was told as usual that I would have 14 days to return the item. No one had given me any warning nor had I even ever heard of a ONE YEAR LONG BAN on returns that could be placed on your account for "too many returns"
In fact quite the opposite, I was constantly ensured at BestBuy that their return & exchange promise was unbeatable -- hence the only reason I shop there.
When I went to return my item last night I was declined and given a little tiny slip with a 1-888 number (which was of no help at all other than two foreigners at a call center who were able to email me a list of returns I made). I called the number right away, and the broken voice over the phone told me that a BestBuy employee had actually given me a warning about the fact that I was being placed on a no return list (specifically at location number #1531 in zip 10003 on 1/30/17 at 9:55PM), but this is not in fact true. I was not once told about this and in fact i doubt the employee even knew that this warning had existed. When I made that return on 1/30 (i remember very vividly the exchange) the employee asked for ID, and within 3 minutes (after inspecting the item) processed my return and I was on my way--being that I made the return online, I was not even given a receipt for the exchange, just an email confirmation that was "supposed to be sent within the next hour." I had zero idea that I would no longer be able to make returns going forward for an entire year.
After my phone call with 1-888, as I was still in the same store #1531, I immediatley asked for a manager to discuss the issue, and the manager who started off with serious attitude and sass, basically told me that there is nothing he can do and he would suggest I call the number. After telling him I just got off the phone with them and that I would like to confirm that I never got a warning of the return ban on 1/30 as mentioned, he basically told me he would not do anything to confirm or deny that and would not be able to assist me whatsoever, and eventually ended up walking away from me. Upon asking his name he had told me "it's useless, just like you said my advice was." ((Eventually I over heard an employee call him "Harry" and the initials on his shirt were HJB))
I am now stuck with a $329 item which I purchased two days ago that I am not able to return-- and from all my research online it seems like BESTBUY is of ZERO help with these issues as it is the 1888 number and TRE which is in control. I reached out to them and again all they did was email me a report which lays out 5 returns I made in the past 6 months.
This policy is ridiculous and the employees at location #1531 are less than competent. I will be filing a BBB complaint today and rejecting the card on my credit card if this issue is not resolved. I am not MAILING (its 2017-- I dont even own stamps anymore) a paper to some random office because I do not dispute the fact that I made returns. I did make returns -- but I was never informed about the return bad. Futher -- if i am not eligble for returns, I should be warned upon my purchase of an ITEM THAT I AM NOT ELIGBLE TO RETURN IT--NOT ENSURED THAT I WOULD!!!!
PLEASE BE OF SOME ASSISTANCE IF YOU CAN OR I SWEAR TO GOD I WILL NEVER USE BEST BUY AGAIN, WILL BE FILING MULTIPLE COMPLAINTS, AND DECLINING THE CARD ON MY CREDIT CARD
03-02-2017 01:12 PM
Thank you for taking the time to share your concern with us. The ability to return and exchange can make buying the right tech a breeze. I can understand your frustration as this ban may have caught you by surprise. I am sorry for any inconvenience this may have caused you.
Our partnership with The Retail Equation (TRE) is mentioned in our Return & Exchange Policy and every receipt we provide should state that we require an ID for tracking returns and exchanges. We certainly try to be as transparent as possible with this policy. While I cannot confirm if you were provided a warning prior to hearing that you can no longer place returns, you will need to work directly with TRE for any resolution.
It sounds like you have taken the right steps by requesting your return history. Next, you will want to evaluate the history provided to you. Should you find any inaccuracies, you will need to reach out to TRE to file a dispute. Please visit the link below for further details and contact information.
Again, thank you for taking the time to post with us.
03-05-2017 01:45 PM
While I appreciate the response, and understand the TRE issues and how filing a dispute works--it seems i can only challenge the fact that I made a return--but i did make returns!
My issue is with the lack of warning. It seems that the lack of warning can not be challeneged and thats where my problem lies.
Any help would be apreaiated, although as with my past experiences -- i assume bestbuy will be of zero help to me.
01-01-2018 08:55 PM
@Emily-BBY -- I was just recently "flagged" as well. Your response solidifies why Best Buy will loose important customers. Yes your fine print mentions TRE, but why? It states you are "detecting improper returns". What is an improper return? If its improper, you'd think it would be rejected? I don't beleive following and complying with your return policy guidlines makes your returns "improper". If a restocking fee is required, declare it. If you want to limit the amount of returns, state it. What youre doing right now is wrong. I'm not going to beg to shop at Best Buy. For every return I have made, I spent thousands of dollars beyond that -- hence my Elite Plus for over 5 years. I havent done anything wrong and niether did many others. We followed your rules and conducted business. I will not make it to year 6 of Elite Plus. I am switching to Amazon Prime. Best Wishes Best Buy.
01-01-2018 09:03 PM
Best Buy does not let you edit your own post? I was in a rush and accidently pasted my rough draft. Sorry for the duplication people. Here is my message.
@Emily-BBY -- I was just recently "flagged" as well. Your response solidifies why Best Buy will loose important customers. Yes, your fine print mentions TRE, but why? It states you are "detecting improper returns". What is an improper return? If its improper, you'd think it would be rejected? I don't believe following and complying with your return policy guidelines makes your returns "improper". If a restocking fee is required, declare it. If you want to limit the amount of returns, state it. What you’re doing right now is wrong. I'm not going to beg to shop at Best Buy. For every return I made, I spent thousands of dollars beyond that (hence my Elite Plus for over 5 years). I haven’t done anything wrong and neither did many others. We followed your rules and conducted our business. I will not make it to year 6 of Elite Plus. I am switching to Amazon Prime and I encourage the masses who have been wrongfully discriminated against to follow. Best Wishes Best Buy.