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New Member
Posts: 1
Registered: ‎12-24-2017




 I didn't recieve a survey with my recent purchase. And the workers went above and beyond helping me with my purchases. The man asked me to fill out a survey with my recent purchase however I didn't recieve one in my inbox. I would like to them to be recognised.



New Member
Posts: 5
Registered: ‎12-24-2017

Re: Survey??

It may still come to your email over the next few days but unfortunately, it’s completely random.

What you can do if you really want to share your experience is google the store location so i.e; “best buy in Los Angeles, California”. Go to the dedicated page for that store on and there will be a hyperlink to email the store leadership team. That will also get them recognized for a job well done!
Posts: 1,362
Topics: 17
Kudos: 127
Solutions: 84
Registered: ‎10-03-2017

Re: Survey??

Good Evening Tehz,


Thank you so much for reaching out to us and welcome to the forums!


I apologize for the delay in response. With the holiday season just ending, things are still a bit backed up. Let me start by saying that it makes me very happy to hear that you've had a positive experience at one of our Best Buy locations. We go through extensive training to ensure that we are always the best at what we do and we focus heavily on putting the customer first. Without our customers, we are nothing. 


When it comes to our surveys, they are indeed a random occurrence. While most of our customers may receive one, some do not. However, we always welcome our customers to post either in the forums, our other social media platforms, or on the variety of review sites about their experiences. Alternatively, there is still a chance you may receive the survey, so keep your eyes open for either an email or text from us!


Happy 2018!



Dave|Social Media Specialist | Best Buy® Corporate
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