09-16-2019 05:53 PM
09-19-2019 11:41 AM
Welcome to our forums, Gabrielbalu,
Thank you for connecting with us for your questions! I’ve been thinking of getting a smartwatch for a while now, and I’ve always loved the look of the Samsung Galaxy collection. I’m happy to hear you’ve got your eye on one as well, and you’ve definitely come to the right place for answers.
Regarding any free items with your Samsung Galaxy Watch Active2 pre-order, it looks like this is a promotion offered by Samsung, where qualifying pre-orders or purchases are eligible for a free wireless charger portable battery. They’ve provided instructions to receive this free item, which you can see here.
In terms of exchanging your pre-ordered Galaxy Watch Active2 at your local Best Buy store, please know that because the 40mm and 44mm watches would be completely different items and SKU numbers, this would involve returning your original smartwatch, and exchanging it for another. At this time, I’ll be unable to guarantee availability of any different model watch you’d like to exchange if for, but if you decide this is something you’d be interested in when you go to pick it up, I recommend partnering with an associate at your local store, to discuss your options further.
I hope this helps, but if you have any other questions or concerns, please don't hesitate to ask.