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New Member
Posts: 5
Registered: ‎08-30-2019

Samsung Galaxy Note 10 + IN PROGRESS.

I have given pre order for note 10+ its been almost 15 days now. order status is delayed, store is saying it might cancelled which is absurd. no good response from woodbridge bestbuy that when its actually getting delivered. first time bestbuy is behaving like third world country where no one knows actual shipment date or no punctuality whatsoever. on top of it now they are sending me text msg this one " 

We're sorry, we're working on it. If we can't get it to the store by Sun, September 29, we'll let you know and cancel the order.

"

can anyone please tell me anyone got note 10+ from bestbuy delivered yet or all are in same boat?

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New Member
Posts: 5
Registered: ‎09-01-2019

Re: Samsung Galaxy Note 10 + IN PROGRESS.

Same boat
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New Member
Posts: 9
Registered: ‎09-01-2019

Re: Samsung Galaxy Note 10 + IN PROGRESS.

Same boat and many others, Appears Best Buy does not want our business. If your willing to give up all promotions and cancel your order, you can walk in and buy the phone you want.

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New Member
Posts: 5
Registered: ‎08-30-2019

Re: Samsung Galaxy Note 10 + IN PROGRESS.

This is the last time ever I buy anything from bestbuy. Worst feeling we get even after paying our money which is not fair. 

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New Member
Posts: 5
Registered: ‎09-01-2019

Re: Samsung Galaxy Note 10 + IN PROGRESS.

Still waiting and now the trade in offer is gone. So even if I cancel the order, can't get the trade in deal. I am stuck waiting. Thanks a lot Best Buy
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Posts: 130
Topics: 4
Kudos: 15
Solutions: 1
Registered: ‎12-04-2018

Re: Samsung Galaxy Note 10 + IN PROGRESS.

Welcome back, aaditya4u.

 

Thank you for connecting with us regarding your Samsung Galaxy Note10+ pre-order.

 

Any kind of delay is certainly never ideal and we do our best to ensure pre-orders are fulfilled as quickly as we can. I hope you find solace in knowing that we are doing everything in our power to fulfill these orders as soon as possible.

 

More phones are arriving weekly so this typically means we may be able to fulfill your order within 7 days or so. I would encourage you to keep an eye on your email inbox for any updates that may come your way.

I do sincerely hope this information helps!

All the best,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 5
Registered: ‎08-30-2019

Re: Samsung Galaxy Note 10 + IN PROGRESS.

I found it's a scam I am making now open blog about this they offered me used note 10+ after getting pick up email. Not acceptable. I cancelled whole deal and never buying with bestbuy
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New Member
Posts: 9
Registered: ‎09-01-2019

Re: Samsung Galaxy Note 10 + IN PROGRESS.

It seems as if this problem has been wide spread, after Contacting the Exective Board, within days the Exective Resolution Department contact me and within 24 hours the Store Manager contact me and said my ohone was in route. I trust him as I have talked directly with him before. and the next day the great phone call as my phone was at the store. I got the say the Store people have been great. Store People made it right after the Head office fixed the system. Just wish more communitcation of issue and resolve. 

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New Member
Posts: 5
Registered: ‎09-03-2019

Re: Samsung Galaxy Note 10 + IN PROGRESS.

I did get my email this past weekend that my phone was available, and I did pick it up. Was on order for almost 20 days. However, my bogo phone is nowhere in sight. The lack of communication and consistent misinformation is unbelievable to me. They have an ordering system, look it up and see real status then communicate that to customers. Every rep, be it on the phone or instore, tells you something different. They are either trained to lie or they all make it up as they go. Hopefully Bestbuy uses an experience like this to improve, but I have my doubts