10-28-2019 09:01 PM
Solved! Go to Solution.
10-30-2019 11:00 AM
Thank you for taking the time to connect with us on the Best Buy Forums, although I wish we were meeting under a more pleasant circumstance. When our customers come to our stores, they should be welcomed in a polite and professional manner. It stands to reason you’d be inquiring about this offer, as the price is amazing! I’m sincerely sorry to hear about the way the interaction went, even after involving a leader. It sounds like you were ultimately able to purchase the television that you had originally came in for, but we’d like to learn more about this, in effort to see if we can prevent this behavior from reoccurring. Our team is based out of our Corporate Headquarters, so your feedback has reached the right place.
If you wouldn’t mind sending us a private message with some information that would lead us to the transaction, that would be extremely helpful. The darker blue button to the right of my name below, will allow you to get started. Please include your full name, email address, and telephone number. If you happen to recall the names of the individuals you worked with during your visit, be sure to include those as well.
10-30-2019 06:00 PM
11-03-2019 11:30 AM
Thanks for providing an update, and I am so glad to hear things have worked out since your original post. We are always looking for opportunities to improve, so we appreciate you allowing us to connect you with those that could make a direct impact. We look forward to seeing you in our stores and online again soon. Please don’t hesitate to reach out to us here on the Best Buy Forums, if we can provide support with anything in the future.
All the best!