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Posts: 1
Registered: ‎08-18-2019

Returning a Microwave

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Hello, I have been going through hell trying to return a microwave for more than 2 weeks and nobody will help me. Before purchasing the microwave, I was told by an employee that if there were any defects, I could return the microwave under the manufacturers warranty. He specified specifically that I could return it. I attempted to return the microwave 17 days after purchase and was told I was two days too late. They told me I could return it by contacting the manufacturer. 

I contacted the manufacturer (GE) who told me they were unable to take returns and that I could only receive a return via Best Buy. I contacted Best Buy Support and they told me there was nothing they could do. The person I spoke to agreed that the return policy was misrepresented to me, but insisted there was nothing he could do. When I asked him to connect me with someone who could help me, he refused, saying nobody would be able to help me with this. I am appalled at deluge of misinformation coming my way, as every employee I talk to tells me something different. I have already purchased another microwave. I have no desire to exchange or be given store credit. I just want to return this microwave.
Posts: 5,627
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Registered: ‎12-23-2016

Re: Returning a Microwave

Hi, NaveenPunya,

Thanks for joining the Best Buy Community forums. Thanks for getting in touch with us about this return request. I hate it when i buy something new and it doesn't work right.


We would only be able to accept a return within 15 days of purchase under our Return & Exchange Promise. That said, if the microwave isn't working correctly you may have some repair options. Please send me a private message through the link in my signature below this post. 


Please confirm that order number and send along your name, email address and phone number, along with a description of the issue with the microwave. You may also be able to return that second microwave, depending on when it was purchased. 



Kyle R|Social Media Specialist | Best Buy® Corporate
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