09-09-2019 12:29 PM
09-12-2019 09:31 AM
Good Morning (and a warm Whoville welcome), missmarylou,
Thank you so much for sharing your Return & Exchange Promise experience with us. We’re sorry to hear that your laptop might‘ve been defective and returning it was the best option available. We’d be happy to see what further light we can we shed on this matter.
Our Return & Exchange Promise shares that most products would have a standard 15 days return window for Core My Best Buy customers. Also, our policy does have a specific clause for Microsoft Office cards which states that if they have not had their key code scratched off we’d be able to accept them for return within 30 days for all customers. Return and refund details on subscriptions and services would be found in their terms and conditions though. Can you please share which kind of virus ware you purchased? I’d be happy to share which options or avenues may be available to explore for that item.
Can you please verify if your Microsoft Office software was scratched off? As nckhammond mentioned you should be able to transfer that service to different device of your choosing, if it was. You review more information on that here. We look forward to learning more about your experience to continue advising you on this matter.