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New Member
Posts: 1
Registered: ‎10-29-2019
Accepted Solution

Return negated help

I bought a hp x360 laptop in saturday, and today morning is too hot, and is not powering on. So i went to best buy and the lady says me that best buy will not acep the return because the laptop has one screw striped, and thas true, bacuse i tried to opening and stripped the screw.......my mistake but, i purchase the 2 years warranty and the lady says thats is my problem!! I am frustraired and way angry with this a 1000 dollar waisted. I dont know what to do, please help me
Valued Contributor
Posts: 1,033
Registered: ‎02-07-2011

Re: Return negated help

If you purchaced the warranty you can still have the geek squad look at it, they just cant return it because of the damage you caused.