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Posts: 1
Registered: ‎12-14-2017

Retail Equation Complaint

I am currently a best buy elite plus member, as I spend a good amount of money each year on my purchases. Some of which tally up to thousands. Because I take this approach to purchasing, I tend to return items that I have tried and find not meeting my needs. Does this mean I do it often? Yes, but it's because I am willing to spend a good amount of money on the items I keep.


I went into a store to return a case for a phone I no longer have, after only 3 days, and found that I had been denied from returns for a year? I read further into the retail equation report and found that they assess for fraud? I can assure you that none of my transactions are fradulent, I am just a picky consumer. I cannot see myself continuting to be an elite plus member and staying with the store, if I can't return anything that I try and end up not liking, as per your return policy allows.


I would like to find a way to get this lifted as I am still trying to return these two items, and want to buy a few more expensive ones...but not without knowing I could return them should they not work or are just faulty. 


Please let me know what my next steps should be. I will be emailing a few other reps directly to get this resolved.

Posts: 3,012
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Registered: ‎04-18-2017

Re: Retail Equation Complaint

Good Morning bomblancer-


Thank you for all the time you’ve spent reaching out to us on the Best Buy forums to let us know about your most recent visit.  We appreciate you as a Best Buy customer and we’re grateful for the opportunity to point you in the right direction!


TRE, or The Retail Equation, is a third party service that many retailers, including Best Buy, utilize to help track returns/exchanges in an effort to prevent losses and keep prices low for our customers. You could send an email to:  In order to ensure your privacy, please include in your message to The Retail Equation your name and a phone number where The Retail Equation can reach you.


The Retail Equation prefers to call you so that you can avoid sending this information via email. Any discrepancies must be disputed directly with TRE.  They can be reached by calling 1-800-652-2331, and I am hopeful you will find the assistance you're looking for after speaking with them.  Write back to us if you have any other questions or concerns!



JJ|Social Media Specialist | Best Buy® Corporate
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