09-06-2019 05:38 PM
09-06-2019 07:07 PM
09-09-2019 09:53 AM
09-09-2019 12:01 PM
Not sure why you're not getting a response from either the GM of the store or the phones. I'd recommend sitting tight for a moderator to stop by and take a closer look into this for you. They should be able to work with a leader at the location to dig a little deeper!
Thank you for your patience until one has a chance to swing by!
09-12-2019 09:15 AM
Hi there, Andrew,
Welcome to our community forums and taking the time to let us about your experience with this product. I can imagine you don't have several modems or routers around your home so can understand your surprise to hear that the serial number didn't match when trying to process an exchange. Have you been able to get assistance with this since your last post? Please let us know, we're happy to see how we can help!