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New Member
Posts: 7
Registered: ‎03-07-2015

Refund pending for over 10 days

Hi,

 

I preordered a Note 10+ on August 12th in a Best Buy store, and on August 18th, I cancelled my preorder. Every time I check the status of my refund, it says it is pending and can take up to 48 hours to process. Given it’s been well beyond the initial 48 hours... I am curious as to why it’s still pending. Appreciate any help or insight on this.

New Member
Posts: 7
Registered: ‎03-07-2015

Re: Refund pending for over 10 days

I was able to get this resolved through online and phone customer service support, so please disregard the previous post

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Posts: 5,988
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Registered: ‎12-23-2016

Re: Refund pending for over 10 days

Hi, dmck,

 

That's great news. Thanks for letting us know that our phone support team was able to help you out. I'm glad to hear it.

 

Please don't hesitate to reach back out if we can ever help you out with anything in the future.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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