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Posts: 1
Registered: ‎09-11-2019

Re: Sling TV free 30 day code missing

[ Edited ]

Hello Sam,

 

Thank you for getting back to me and I really hope you can help me out because after 4 phone calls and 3 chat sessions, I'm nearly done with support at this time and have given up on the structure of your support. Below is the requested information. I know you said in a private message but when I attempt to PM you I get the following message "You have reached the limit for number of private messages that you can send for now. Please try again later." even though I have yet to send a single message. Here ya go!

:

 

  • Cody {removed per forum guidelines}
  • {removed per forum guidelines}
  • {removed per forum guidelines}
  • Order number:{removed per forum guidelines}
  • Customer Service Pin: {removed per forum guidelines}

I was given a code of "{removed per forum guidelines}on phone a phone call (reference #{removed per forum guidelines}) but when I attempted to use that code (after the agent got off of the phone), it stated it was not a valid code. 

 

 

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Posts: 800
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Registered: ‎10-19-2017

Re: Sling TV free 30 day code missing

Hey there, Cody,

 

Welcome to our Best Buy forum community! 

 

That 30-day trial for Sling TV with purchase sounds great, so I can understand why you're anxious to get a working code. We want that process to be as stress-free as possible, so it makes me sad to hear the code you received isn't working as intended. That said, I'm glad you took the time to share this with us so we can look into this further.

 

You may have noticed that the information you provided has been removed from our page. That's because we care deeply about keeping your private info protected, so we don't allow those kind of details to be shared publicly on our forum.

 

However, I can understand why it would be discouraging to receive a message saying you can't send any Private Messages. That would confuse me as well! I've seen that error happen before, but it should go away and allow you to post Private Messages within us within a few hours of getting that error.

 

I'll go ahead and send you a Private Message shortly, in hopes that replying to that directly will help. You can locate my message by clicking on the envelope in the upper right-hand corner.

 

Cheers,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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