12-20-2017 09:11 PM
01-02-2018 03:12 PM
Welcome to our forums. I apologize for the delay in our response, as our Support Forums have seen an increase in traffic during this busy holiday season, and it’s taking us a bit longer to reply to our customers than we’d like. I truly appreciate your patience however, and I’ll be happy to address your concerns.
I’m happy to hear you were interested in making use of our Price Match Guarantee during your latest visit to our Bloomingdale, IL store, as it’s a great way to save some money on your purchase. Although it sounds like you were able to get a price match on the Xbox game you were purchasing, I was disheartened to hear your experience with Brandon didn’t go as we would expect, and your transaction left you with such a sour taste in your mouth. I know how I would feel after an interaction like you’ve described, so I don’t blame you for sharing your experience with us.
Going forward, I’ll be documenting your experience here at our Corporate Headquarters for any coaching or training opportunities that may present themselves. We can’t hope to improve the level of service we provide our customers, and its feedback like this that helps us do just that.
Thanks for posting,