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Registered: ‎12-20-2017

Re: Items returned to sender

I love shopping at my local Best Buy in Bloomingdale, IL. I try to get everything from this location. We went in today to get a few items for my son. The team members are great, except for the STORE MANAGER, BRANDON. So one of their selling feature is that they will price match! Well as a customer, I will ask. This BRANDON person was asked the question. He began to grunt and rant about how they will only make $7 on a X-box game. Hum, as a customer I don't care or need to know. I was at the register purchasing $1000 worth of misc. items in your store. And on top of it all, we spent over $10k in your store. We need to get a new entertainment system and washer and dryer, well guess what, ABT will be happy to get our business. SO disappointed!! I asked to speak to the GENERAL MANAGER, Joe, but he was too busy so he sent Brandon over, really......GOOD JOB!
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Registered: ‎11-29-2016

Re: Items returned to sender

Hello BrittneyLee,

 

Welcome to our forums. I apologize for the delay in our response, as our Support Forums have seen an increase in traffic during this busy holiday season, and it’s taking us a bit longer to reply to our customers than we’d like.  I truly appreciate your patience however, and I’ll be happy to address your concerns.

 

I’m happy to hear you were interested in making use of our Price Match Guarantee during your latest visit to our Bloomingdale, IL store, as it’s a great way to save some money on your purchase. Although it sounds like you were able to get a price match on the Xbox game you were purchasing, I was disheartened to hear your experience with Brandon didn’t go as we would expect, and your transaction left you with such a sour taste in your mouth. I know how I would feel after an interaction like you’ve described, so I don’t blame you for sharing your experience with us.

 

Going forward, I’ll be documenting your experience here at our Corporate Headquarters for any coaching or training opportunities that may present themselves.  We can’t hope to improve the level of service we provide our customers, and its feedback like this that helps us do just that.

 

Thanks for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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