12-30-2017 12:39 AM
I am absolutely in the same rubbish now. I bought an ipad for my son from BB Milpitas, CA on 20th dec. I initially attempted to pay $ 364 using debit card and payment machine displayed declined. Then I paid using another credit card which worked. I thought everything was fine. Next day I flew overseas and now I check my bank records and it shows that transaction of $ 364 was debit card was successful. SO I paid twice. I think BB has an issue with their payment machines when it comes to debit card. Now I do not know how I can recover this money back. My bank tells me that best option is to go to BB store and tell them the problem and they will figure it out and reverse the money. But after reading askofnh, I am worried. This is ridiclous. THis is BB's problem and they are simply not able to fix it. I will be able to visit the store on 11th January 2018. I really hope the management of BB Milpitas, CA will help me getting my money back else I will never visit best buy again.
12-30-2017 11:31 AM
Hi there Brajeshdave79-
Welcome to our Forums and thank you for reaching out to us regarding your purchase. I am disappointed to hear that your're seeing a second charge for this purchase. I know when I go to make a purchase I know I have enough funds to make the purchase once and not twice so I can completely understand your frustration. I'm happy to help you look in to this to see how I can assist you. I apologize for any inconvenience this caused and am happy to look in to how to get this resolved.
Since this charge was declined in our system we are unable to issue a refund for this. This charge should be considered an authorization and not an actual charge. Our support teams are working as quickly as they can to ensure that this authorization is removed and the funds are released back to your account. I would recommend working with your banking institution for further assistance in making these funds available.
I understand that this is not the desired outcome to this situation and I am sorry that I can't be of further assistance in this matter. Please let me know if you have any further questions, I am happy to help.
01-04-2018 05:30 PM
Thanks askofnh for your suggestion to write email to CEO. You escalated the issue to CEO and got your refund demonstrates that Best Buy can refund the money without any hassels. CEO has set an example here and I think other customer care officers need to follow him.
Before writting to CEO, I want to give a fair opportunity to AndrewB and his team at Best Buy for a couple of days now to resolve the issue and refund the money. It is Best Buy's fault because of crappy debit card system, so they are liable. And I expect my refund to come through automatically without me spending any time on it.
Let's see what Andrew comes back with.