07-01-2017 02:14 PM
07-01-2017 03:05 PM
Good Afternoon Appleipod-
Thank you for joining the Best Buy forums, although we wish it were under better circumstances, please know how grateful we are for you being an Elite member, and more importantly for the time you spent sharing with us about this exchange. We are very sorry your unopened box was not able to be returned, and the chance to provide some assistance to you is greatly appreciated.
Our community is full of knowledgeable, and helpful members who can provide some insight until a moderator gets the chance to swing by. Our Superuser @poprex911 is not exception to this case, and I would have to underscore his comments to you. The Retail Equation (TRE) is a third party service that many retailers, including Best Buy, utilize to help track returns/exchanges in an effort to prevent losses and keep prices low for our customers.
If you haven’t already, email or call TRE to obtain your copy of your return activity report, both options can be found in the link provided. Please have readily available your driver’s license and the TRE transaction ID number, which should have been provided to you on your last return attempt. You would need to dispute any activity you feel shouldn’t be on your report with TRE, but please know you are more than welcome to keep us posted if you need anything else!
09-19-2017 03:04 PM
Are you people deliberately trying to go the way of circuit city and compusa? I bought an apple pencil and returned it the next day with receipt and unopened. I returned it because i read apple might be coming out with a new model soon. The previous returns shown on my return info was almost a year ago on Oct 8 2016 for $50 and only two other returns are shown also in 2016 one for $30 and one for $10 - and now they tell me that I'm banned from returning anything for a year, which of course means i just stay the heck away from your dump and spread the news.
09-19-2017 03:15 PM
Furthermore your salespeople keep touting the return policy telling me that i have 15 days to return something if i don't like it. Not even a warning first!
09-20-2017 01:56 PM
09-20-2017 02:01 PM
If you were banned by TRE, then the prior return you had to sign something on the pin pad saying you understood that was the last return you could make for a year. That or someone else signed it who returned something you bought (like a family member if you sent them in for a return, for example)
I am the only one shopping there - and I have shopped there for many years - and I signed no such thing, unless it was hidden in the fine print someplace. Looking around the internet I don't see anyone else who was banned saying they ever received a warning either.
09-20-2017 08:37 PM
07-01-2017 02:14 PM
09-23-2017 09:57 PM
I showed this BestBuy banning and the details to the manager of my favorite local BB store today. He said it was ridiculous and made no sense because he has seen people with very long lists of returns. He thought it was some kind of scam, especially because of the barely intelligible Indian feller who answered the phone when I called the number on the banning message that was on my receipt (which I got at the other nearby BB store - and the manager there was also sympathetic but he said he had nothing to do with it). This manager said that he can over-ride this ban and if I buy additional items at his store he will be able to let me return it.
09-24-2017 05:14 AM
“...he has seen people with very long lists of returns”
That is he has seen people with very long lists of returns who never got banned. Also he agreed that it is true that his sales people always tell the customers that they can buy things and then they have 15 days to decide if they want to keep it.
I’ll try that 800-bestbuy number tomorrow and see what’s there.