09-12-2019 03:51 PM
Please Help me,
I am having the same problem. I purchased this screen protector in the store in Altanta GA (Buckhead) and was told if any problem just bring it to a Best Buy store and they will handle replacement and I would not have to mail it anywhere.
I was so exceited about this since I travel and get my mail once a month. Today I go to the Best Buy in Santa Fe NM
and they say that this is not true and I will have to send to the manaufacture. I see I am not the only one with this problem can you please help me.
09-15-2019 04:58 PM
Hello there, DebbieDillard44!
Welcome to the Best Buy Support Forums!
I understand that you are having some trouble getting a replacement of your Armor Edge screen protector in one of our stores. We should be able to assist you with your warranty replacement right in the store, so I do apologize if you've received some conflicting information from this store that you visited. We'd be happy connect with the store in this case and see how we can help clear this up and assist you at this time.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.