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New Member
Posts: 1
Registered: ‎09-06-2019

Price Drop Policy



I purchased a Samsung front load washer and now I see the price has dropped to $999. I would like to receive a refund for the difference.


What do I need to do?


Thank you,



Valued Contributor
Posts: 1,390
Registered: ‎02-07-2011

Re: Price Drop Policy

If you are within your return period, normally 15 days, you can either visit the store with your reciept or call the best buy 800 number.
Posts: 432
Topics: 34
Kudos: 100
Solutions: 29
Registered: ‎10-03-2017

Re: Price Drop Policy

Hi there, Moondogger!


Welcome to the Best Buy Support Forums! 


I understand that you noticed that the price of your item has dropped in price since your purchase. As nckhammond has mentioned, as long as your purchase is still within our Return & Exchange Promise, we should be able to assist with your price match request. For more information, please feel free to check out our Price Match Guarantee.


As for this purchase, I would be happy to take a look into this for you and see what may be possible at this time. First, I will just need some additional information from you. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your phone number
  • Your email address
  • Your order number or Customer Service PIN


To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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