08-18-2019 03:25 PM
08-18-2019 05:06 PM
08-18-2019 08:17 PM
08-20-2019 12:53 PM
Welcome to our Best Buy Support Forum! Thanks for reaching out to us regarding your recent experience at our Port Arthur store. While I wish the reason for your post was happier, I appreciate you taking the time to share this feedback with us.
Our employees may have their own opinions regarding the various products that we sell, but you are correct in that there are better ways that they can use this to guide a customer in their purchasing decisions. Ultimately though it is the customer's decision on what they purchase, so they certainly should not be made to feel that they made a poor choice.
I'd like to ensure that your feedback is provided to the management at the store so that they can use this as a training opportunity with their employees. To ensure that they have the best information available, could you please send me a private message with additional details on your visit, including if you might have gotten the names of the employees that you worked with and the Customer Service Pin Number from the purchase receipt? To send me the message, simply click on the button in my signature below.