07-26-2019 10:50 AM
07-29-2019 12:55 PM
Thanks very much for joining us at the Best Buy Community forums. I hate being on hold, and we never want someone to have to hold for that long. I'm sorry for the long wait.
If you are still in need of support on that purchase, please let me know. I'd be happy to see if I can assist you with your question, and hopefully enable you to keep that product rather than returning it.