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New Member
Posts: 2
Registered: ‎11-21-2018

Paid Wrong Account on Best Buy Card

Hi there,


Yes - I have resorted to a 1999 style message board to get an answer to my question.


Best Buy Windsor - went in person to make a payment on credit card however the payment was made on an OLD credit card.


Desjardins said Best Buy needs to fix it, however, the store and EVERYONE I speak to have no idea.


Please advise how the money can be applied to the correct card. 

Posts: 9,122
Topics: 424
Kudos: 635
Solutions: 401
Registered: ‎09-29-2008

Re: Paid Wrong Account on Best Buy Card

Hello RoseSarkis,


Welcome to our community. I try to keep pretty good track of my accounts and how the charges and payments are applied, so I think I understand how disconcerting it would be to have a payment directed to the wrong account. I was unhappy to hear about your experience and I regret any inconvenience to you.


With apologies, this Community is intended for our U.S. customers. Please contact Best Buy Canada for further assistance with your concerns.


Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-21-2018

Re: Paid Wrong Account on Best Buy Card

Thanks - it was actually Best Buy Windsor's fault that this occurred but I finally got this resolved!