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Posts: 1
Registered: ‎07-27-2019
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Not a complaint but an acknowledgement. :)

[ Edited ]

Given the ever diminished notion of customer service, or the increasingly popular “do it yourself” climate at our nation’s disappearing big box retailers, I hope that Best Buy leadership realizes that some of its employees still understand the value of its patrons.

I’m hoping that you will read this communication and in the most sincere effort possible, honor and recognize Josh in Appliances at store #504 in Duluth, GA. I’m also hoping that you don’t merely pass on the message, or give a directive to store management to honor him with some unemphatic collar pin, or some short lived honorable mention, as he most surely deserves more.

My wife and I recently remodeled our kitchen. We consulted with Josh throughout the project. Both of us were nothing short of amazed with his knowledge of your products, and his willingness to help; not to mention how he constantly held your company in the highest light. The project had a number of pitfalls, delays, mistakes, frustrations with contractors, and headaches, including a few issues with your Escalations, and Delivery teams, but the one constant positive was Josh.

We knew we wanted a whole new kitchen, replete with all new appliances to include a cooktop, refrigerator, dishwasher, and double oven. Our initial goal was to shop several retailers for the best deals, but Josh’s knowledge, patience, and sheer customer intimacy was far superior to nearly every associate we encountered at other retailers, including other Best Buy stores. In fact, we found ourselves at some stores consulting with Josh over the phone instead of with that particular store’s employees. That said, we made the decision to purchase everything at Best Buy Duluth. Yes, what you’re reading is that our decision to spend $10,000.00 plus dollars (without even the smallest pressure tactic) was solely influenced by Josh. While that amount is perhaps a pittance to what that particular store earns on a given day, one should consider that aside from the internet, and the Amazons of the world, my drive path to store 504 is wrought with retailers such as Brandsmart, Sears Outlet, Home Depot, and LOWE’S, who may have all certainly gotten our business out of convenience were it not for Josh. Out of all of our project expenditures and associated experiences, Josh redeemed and gave meaning to the “satisfied customer” phraseology.

I could certainly go on since the experience was so unforgettable, but I want to also include others; namely Cynthia, and Keyani (sp) before I close. The both of them also went the proverbial “extra mile” whenever Josh wasn’t present during the nearly 4 months it took to finally complete the project.

Again, we hope an honor worthy of his efforts and our experiences are adequately conveyed, as I’m most certain that ours isn’t unique, and please thank him again and again on our behalf.

Sincerely,

Eric & Catanja {removed per forum guidelines}

Posts: 222
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Registered: ‎10-03-2017

Re: Not a complaint but an acknowledgement. :)

Hi there, doublenichols!

 

Welcome to the Best Buy Support Forums! 

 

We appreciate you taking the time out of your day to provide us with this great feedback. At Best Buy, we strive to provide our customers with excellent customer service and product knowledge, and it's truly great to hear that we have some great employees like this representing our brand! We're so glad to hear that Josh, as well as Cynthia and Keyani, in our Duluth store, were able to provide you with such a positive experience, from beginning to end! I will be sure to document this feedback so that he can be recognized by us! 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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