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New Member
Posts: 2
Registered: ‎09-29-2017

No digital code included with movie purchase

I purchased a copy of the Labyrinth 30th Anniversary Blu-Ray, which was advertised to include a UV Digital Copy.  No insert or code to redeem was provided.  Is there any chance I could get a code, as that is part of why I chose to purchase this item

New Member
Posts: 2
Registered: ‎09-29-2017

Re: No digital code included with movie purchase

Yes, no? Any response whatsoever? It's a bit disheartening to know I made a purchase at a location I don't normally visit, and something that should have been included in my item was missing. Especially when there's no reply from Customer Service to resolve it.
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Registered: ‎10-19-2017

Re: No digital code included with movie purchase

Hey Linoheart059,

 

Welcome to the forums and thanks for your post! Please know that we issue responses to posts in the order they are received and the holiday volume has been keeping us quite busy here on the forums. I apologize for the delay. I’m sorry to hear about the digital code missing. I’ll do my best to see if we can make this right.

 

Regrettably, I don’t have a way to simply issue a digital code as those are packaged by the distributor. Being as this was an in-store purchase, have you talked to a Blue Shirt in a store to see about doing an exchange?

 

Regards,

Luke|Social Media Specialist | Best Buy® Corporate
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