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New Member
Posts: 2
Registered: ‎09-11-2019

No Sling TV promo code on receipt with Best Buy in-store purchase

I bought a firestick but the Sling TV promo code was not on the receipt. I then called the store and got transferred a few times. Finally I ended up with someone in digital who was sending out the promo code to my email within 4 hours. It's 24 hours later and still no promo code. I'm trying to figure out what's the problem since I'm seeing this pop up on the board consistently. I sent a message to one of the moderators with no response.

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Posts: 764
Topics: 34
Kudos: 213
Solutions: 52
Registered: ‎11-30-2015

Re: No Sling TV promo code on receipt with Best Buy in-store purchase

Hi, Peachi,

Welcome to the Best Buy Forums!

 

Sling TV is a service that many of our customers enjoy. It's understandable that you were looking forward to trying it out to see if it is a good fit for you. I would be happy to look into your purchase and see what might have happened. To get in touch, please send me a Private Message with the following information:

  • Full name
  • Email address
  • Phone number
  • Customer Service Pin from your receipt (if possible)

You can find a link to send a Private Message in my signature.

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-11-2019

Re: No Sling TV promo code on receipt with Best Buy in-store purchase

I sent a private message to Bill two days ago.

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Posts: 764
Topics: 34
Kudos: 213
Solutions: 52
Registered: ‎11-30-2015

Re: No Sling TV promo code on receipt with Best Buy in-store purchase

Hi, Peachi,

If your Private Message was unsolicited, it may have been missed due to the high volume of contacts that we receive. If it didn't contain the requested information, we might not have been able to provide any assistance, as we may have been unable to locate your purchase details. You're still welcome to send me a Private Message over to me using the link in my signature if you would still like assistance with this. We would just need the information requested in order to see what next steps might be available.

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!