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New Member
Posts: 3
Registered: ‎01-12-2020

Need a solution

Your motto is wrong. You don’t make technology delivery on it’s promise. My husband and I with our grandson were lied to by 3 employees of Best Buy store Bay and Dundas store in Toronto. My grand son who live up north in a community that does not have a Best Buy bought a Play Station VR bundled. The store did not have a new one in stock, the clerk brought a open box one and convinced our grand son that it was geek checked and it would be no problem with it. We asked lots of questions because our grandson lived away and so do we. The clerk got the manager and he assured us that if there was something wrong, they would send him a return label, we took it to the cashier and she also said that if there was a problem they would send a label. Well, when he got home in northern Alberta, plugged everything in, and the two games that came with the bundle already had their code used in March 2019. So it was not thoroughly checked by the geeks and had been in the back of the store for almost a year. We called customer service and they could not help at all, they said we had to call the store. We have been trying to call the store for two days now and they don’t answer. It doesn’t even ring. My grandson saved his babysitting money for months to be able to buy this VR. I can’t say how much I’m disappointed with Best Buy, first of all for the 3 employees that lied to us, the lack of customer service after buying something defective, and the lack of care. You sold a defective product, lied about the return policy, and you are not willing to compensate. Shame on you to swindle a 13 years old. I know your are a big corporation and don't care one bit about loosing customers. The sad thing about this is there's a little boy who saved for months and he can't play the games he bought with his hard earned money. He just need a new code for the previous own games that you sold to him.

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Posts: 9,309
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Registered: ‎09-29-2008

Re: Need a solution

Mimima,

 

Welcome to our community. As hard as it is for my friends to believe, I was 13 once. We all were. And I know how hard it was to save up for those expensive items I wanted at that age. For me it was a portable TV (and just to betray my age, it was black and white). While my childhood purchase worked out fine and the TV served me all the way to the first years of my marriage, I know with hindsight what a crushing disappointment it would have been if there had been complications after my purchase. I'm truly, deeply sorry to hear of this experience for your grandson and you.

 

With apologies, this community is intended for our U.S. customers. Please contact Best Buy Canada for further assistance with your concerns.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎01-12-2020

Re: Need a solution

Thanks for you message, but I have been trying over and over to contact the store, because Best Buy customer service said that they were the only one that can solve this problem. Even though, I don't have my hopes up because they probably will come up with a policy that will cancel the chance of getting codes for those games. I should have learned my lesson and not buy from a big conglomerate, unfortunately they don't care.

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New Member
Posts: 3
Registered: ‎01-12-2020

Re: Need a solution

Still haven't hear from the store in Toronto on Dundas and Bay. I've been trying to talk to someone from that store since January 10. That is so frustrating especially when everyone tells me I have to talk to someone from that store. Surely someone from head office can have someone from that store to call me. What happened to customer service ?