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Posts: 1
Registered: ‎07-22-2019
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Missing e-gift certificate

I purchased an LG OLED C9 TV when there was a promotion for a $300 e-gift card. My email address was entered correctly as I’ve received numerous other emails in relation to that purchase, but I have no received the gift card email. I attempted to call and was told the initial person could not help me and was transferred to a line for e-gift cards that did not have the option to speak with anyone...I tried every option more than once! I really want/need my $300 and don’t know how to go about getting it since calling has completely failed.
Posts: 405
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Registered: ‎10-19-2017

Re: Missing e-gift certificate

Hi there, Bivvie!


We'd love to take a look into your purchase and see what we can do to help. In order to do so, we'll just need you to send us over a private message with the Customer Service PIN located toward the bottom of your in-store receipt, your phone number, full name, and email. 


To send a private message, simply select the darker colored box to the far right of my signature below. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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