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New Member
Posts: 1
Registered: ‎12-26-2017

Missed price match

I purchased a pair or Beats Studio 3 wireless headphones at your store in Liberty, MO today.  I mentioned price matching Amazon since they had them for sale at $45 less, but we got talking about something else and the cashier forgot.  How can I go about getting this fixed.  This is the closest store to me and is 1hr45mins away, so I would like to avoid having to travel back there.




Recognized Member
Posts: 115
Registered: ‎11-11-2016

Re: Missed price match

Purchases that are being price matched with other retailers need to be done at the time of purchase. If Best Buy themselves lower the price within your return window you can get an adjustment done.
Posts: 9,034
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Registered: ‎09-29-2008

Re: Missed price match

Hey Rick,


We appreciate you reaching out to us here on our forum, and I am sorry if this employee forgot about your price match request. It is correct that when matching lower prices of a competitor that request does have to be done at the time of purchase. Did you call this store to see if they would have any options for you? Did you end up getting this taken care of?



Allan|Senior Social Media Specialist | Best Buy® Corporate
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