12-19-2017 11:44 PM
So a manager just "explained" Best Buy's price match policy to me, and either he's making things up, or this policy is now worthless.
He wanted to see the item in my cart and on the checkout page. That's fine, I get that you want to verify that I do indeed have prime (though it says so right at the top of the app). But then he tries to tell me that your policy is to price match the price Amazon would charge PLUS the sales tax Amazon would collect. And then charge me Best Buy's sales tax ON TOP of that. Again, to be clear, I'm not saying that he wanted the out the door price to be the same (and in fact, the sales tax rate for Amazon to ship to me is less than the TIF inflated tax rate at the Best Buy store I was at). I get that sales tax rates may vary, and maybe he was thinking if the sales tax rate was higher on Amazon that he'd only price match Best Buy's "out the door" price to Amazon's out the door price. But not only should he have known that wouldn't even be the case (this Best Buy has the highest sales taxes in the region thanks to the TIF kickbacks they got to build it), even if it had been, he either doesn't understand how sales tax or math works.
I had him repeat it several times and asked him if he understood what he was saying, and he was very clear. The policy as he says it is that Best Buy price matches to the price of Amazon AFTER they collect sales tax (which Best Buy will pocket as revenue, not sales tax), and then they'll collect sales tax on that price. As a "courtesy" he said he'd price match it to the pre-tax price this time, but wanted to "help me understand" the policy.
This can't possibly be right. Please tell me this manager was mistaken so that if I run into him again I can correct him and show him this. Otherwise, I don't see what value your "price match" policy has. If I have to pay sales tax twice, and a higher sales tax at Best Buy at that, I might as well just order it from Amazon. He even helpfully made me pull up the order confirmation page for Amazon -- had he not extended me that "courtesy" and insisted on double charging me tax, I just had to click confirm to order it from Amazon! I thought the whole point of price matching Amazon was to take away the "window shopping" aspect and get people to buy from you, even if Amazon's beating you on price.
12-20-2017 09:37 PM
12-20-2017 09:49 PM
Thanks, that's always been my understanding. But the manager was very, very clear that the price match policy you describe is *not* Best Buy's policy. I repeatedly asked if he was saying they'd match to the post-tax price on Amazon and then charge me tax on top of that, and he repeatedly confirmed that was Best Buy's policy. The policy you describe is the policy I always thought Best Buy had (and it's the only one that makes any sense), and I see now on the web site that the manager's explanation of the policy is clearly contradicted by what's in writing.
So yes, if someone could get this in front of the store's management that would be appreciated. I didn't get the manager's name, but it was Brentwood, MO, and I was there around 9:40 PM on Tuesday, 12/19.
01-01-2018 11:21 AM
Good Morning bkrodgers,
Requesting a price match is an easy way to ensure that you’re getting the best price around. It’s disheartening to learn that you were provided misinformation. I’m thankful that jdogg836 was able to help answer your question in the moment. I’d be happy to see how I can assist you further at this time, and I sincerely apologize for my delayed response.
As our Price Match Guarantee clearly states it covers new items (excludes clearance and open-box items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed. It’s discouraging to hear that member of leadership at your local Best Buy in Brentwood may not have clearly understood the policy. Please note in addition Best Buy would only charge sales tax in accordance to the local, and state laws dictate in your area. You’re welcome to review our Tax Information page here for any additional questions on that matter.
I’ve passed along your experience to your local Best Buy in Brentwood for further review to ensure the misinformation you received is corrected. I appreciate the time you’ve taken to share your experience with us. I hope you’re having a great New Year!