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New Member
Posts: 1
Registered: ‎12-19-2017

LG 49" TV with cracked screen

I bought last night a LG 49" TV.  When I opened the box, I noticed cracked screen.  I returned to Tanasbourne #1491 store immediately and they refused to replace the TV or refund.  I don't want refund.  I want a working TV, but the people in the store refused to solve the problem.  When I bought the TV the sales person told me "if anything is wrong with the TV you can bring it back to the store".  For this reason, I didn't ask to open the box when I grab the TV.  Now, the people is trying to convince me that I was responsible for the cracked screen.  I handled the TV very carefully.  I'm sure it was broken into the box and they didn't hear me or replaced the TV.  How can you help me to have a new working TV? Thank you so much for your help.


Edison Rodrigues

Posts: 3,914
Topics: 80
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Registered: ‎08-21-2017

Re: LG 49" TV with cracked screen

Hi there Edison-


Welcome to our Forums and thank you for reaching out to us regarding this purchase. I apologize for the delay in responding to your message, we are working as quickly as we can to respond to all of the messages we received this holiday season. I am disappointed to hear that our Best Buy Tanasbourne store location did not accommodate your request to exchange this TV that you purchased there. I can absolutely understand how frustrating it would be to get home and find that your TV was damaged. I'm happy to help you take a look in to this to see how I can assist you. 


Can you please send me a private message with some more information about your purchase so I can research this for you? I will need your:


Full name

Email address

Phone number

Customer Service PIN (located at bottom of receipt)


To send a private message, please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can further assist you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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