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New Member
Posts: 3
Registered: ‎08-27-2019

Is Best Buy Required to Open a New Phone?

I was in a Best Buy about to purchase a Note 10+ and the employee refused to let me open my phone at home.

Not only that but he refused to let me open the box myself after the sale was finished.

I've purchased multiple phones from Best buy and NOT ONCE did the employee refuse the sale unless he opened the box.

After I saw he was adamant about it I walked away and the store lost a $1,100 sale.

What the heck?
New Member
Posts: 3
Registered: ‎08-27-2019

Re: Is Best Buy Required to Open a New Phone?

Anyone?
New Member
Posts: 3
Registered: ‎08-27-2019

Re: Is Best Buy Required to Open a New Phone?

Went to a different store, they were fine with leaving the box closed.

But they refused to match the gift card price for a S10 trade in $550 instead of $600 and also charged me $100+Tax more than is shown on the website.

Do your employees know how to do their jobs?

I'm going to Best buy in Levittown now to speak to a person who knows how to do her job.

This is wrong.
Posts: 9,174
Topics: 424
Kudos: 646
Solutions: 405
Registered: ‎09-29-2008

Re: Is Best Buy Required to Open a New Phone?

LSim,

 

Welcome to our community, though I wish it were under happier circumstances. I apologize for this tardy reply. 

 

What you've described certainly seems less than idea--to state the obvious--and I apologize for your being compelled to visit more than one location to make your purchase. This is not the goal of stellar service that we aspire to provide.

 

Did your visit to our Levittown location net the success for which you hoped?

John|Social Media Specialist | Best Buy® Corporate
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