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New Member
Posts: 3
Registered: ‎10-02-2019

I was sold and paid for an item that will never come to my store.

[ Edited ]

Good Afternoon Team Best Buy, 

 

 

 

- My order for the black unlocked galaxy fold ({removed per forum guidelines}) was placed on the galaxy fold launch day of September 27th @ 10:10am in store (Chesapeake, VA Greenbrier Best Buy location). 

 

- It's been about a week and my order is stuck in the "In Progress" stage without an estimated date. 

 

- Can someone please tell me when I can expect to receive this thing. 

 

- Both the store & Best Buy customer service reps tell me they have no idea and that there's no way to check. How is this even possible after taking my $2,100 and being a $6,000 account spend for this year elite plus member?

 

- It feels like you guys just took my money in store and gave me reciept for something you may not even get. 

Best Buy Employee
Posts: 996
Registered: ‎01-09-2015

Re: I was sold and paid for an item that will never come to my store.

These phones are extremely popular and the old supply vs. demand thing has them severely constrained. Basically, we are waiting on Samsung to fulfill the units to us. As that date is up in the air, we have no firm date to provide you. Once Best Buy has concrete information on when your unit will arrive, you will see that information update and provide more detailed order details including arrival date. We’re all excited for this new phone, hopefully Samsung’s manufacturing speed will increase and the phones will start arriving more consistently!
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎10-02-2019

Re: I was sold and paid for an item that will never come to my store.

Thanks for taking the time out of your life to resoond, I truly appreciate that. You're right everyone wants one. I'll just be patient and will wait for my email. 

Posts: 3,202
Topics: 25
Kudos: 330
Solutions: 189
Registered: ‎11-29-2016

Re: I was sold and paid for an item that will never come to my store.

Welcome to our forums, illmatic77,

 

As jdogg836 has mentioned, the Samsung Galaxy Fold is an incredibly popular phone for Samsung, and I’m happy to hear you’re interested in picking up the phone with us.  While we’re working to fulfill orders as soon as possible, we’ll need to await additional inventory from Samsung before we’re able to fulfill your order. 

 

Going forward, I recommend keeping an eye on your email inbox for any updates to your order, and I’m optimistic you’ll be able to pick up your phone soon.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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