12-18-2017 04:55 PM
12-19-2017 07:37 AM
While I understand the mishap that's happened with your TV, unless you purchased a Geek Squad warranty your TV is considered "Dead" unless you pay for the repairs yourself.
Your television dying is not intentional in any way and no one planted a switch that would kill your TV if you did not purchase a warranty.
But Best Buy is not obligated to extend courtesy to an item that's not under warranty.
12-19-2017 01:14 PM
12-29-2017 02:50 PM
Good afternoon TheMrs and welcome to the forum!
Purchasing a TV is always exciting, but it can turn sour when the TV doesn't last as long as you expect. Being just over a year old, I'm certain this came as quite a shock, as it would to me as well. I'm discouraged to hear your experience with our customer service has been less than satisfactory.
At this time, I understand you do not have a Geek Squad Protection plan and your manufacturer warranty with Samsung has come and gone. While we are able to sell Geek Squad Protection plans for a short period of time after a device has been purchased, we wouldn't be able to sell one on a device that is already in need of service or this long after the purchase. At this time, any service performed by us on the TV would be at your cost. You can view where our repair costs begin here.
Given this information though, contacting Samsung may be a better option. I've reviewed the messages you exchanged with my coworker, Ken, through Twitter. It sounds like Samsung has offered a compromise on a repair outside of your warranty. With this offer having been made, I would encourage you to continue working with Samsung.
I apologize if these options have left you disappointed in your experience and the service we've provided through social media and at the Joliet and Bloomington stores. I also understand you were considering simply upgrading the TV to an LG, so you may check out LG TVs here.