12-28-2017 01:43 PM
i have never had and experience like I have had with Best Buy in the last couple weeks. I purchased a 2 tablets Ipad mini 4 and Samsung Tablet $99 and all the warranties, Then I went back to the best buy closer to my house to return the cheaper $99 tablet to get a tablet with more gigs. Once I get to the Waxahachie location the customer girl asked me was if I was going to get another samsung and I replied that I may just get another Ipad. She suggedted that before I make the switch the samsung representative was on location and she called him up. So after talking to him I was going to purchage the S2 8in.( so after 2 store visits I notice that he coustmer never touches the product until it's paid for) The best buy guy gets the tablet and walks me to the customer counter and the girl behind the counter told him he could do the exchange himself. He was having a issues with my tax exepmt look up and then he forgot to add the warranty. She starting assisting. He then had to start over and the warranty, When he gave me the total I informed him that the price of the tablet was $249 on the shelf and he saidit's coming up $299, He then goes and pull the sign off the shelf to only realize that he picked up the s2 9.7in and not the 8 in. He goes back to he tablet section for the 2nd time and comes back and said sorry we're out of the 8in but since it was my fault i picked up the wrong one I can price match the 9.7in for $269. I went ahead and purchaed the Tablet and another item that day in the store for a total of over $400 minus the $99 original tablet I returned (that a $300 gain for this location).
On Chritmas when the tablets was open the Ipad mini 4 had battery at 80% and I was able to set up, but the Samsung S2 9.7 was totally dead. After being charged up all night the battery only charged to 72% and quickly was dying as I was setting it up. Then tuesday night i charged it up again to find that it only reached 70%, So when i got off work I drove from Irving to Waxahachie to return the tablet. Since it was opened I wanted to return to the store of Purchase. Once I waited in the return line i was informed that My product didn't match the receipt then instead of her calling the Manager over she walks off and they are talking amoung them selves and I can see that other people was coming over so after a few minues I went to them and asked what's the problem. They begain to say the system want let them refund because it does match. They agreed that the box serial number and and the tablet serial number was the same but not the receipt. At this point it appears that I'm trying to return something that I didn't purchase which makes me very upset. I tried explaning to them hat maybe the gy may have set the tablet he scanned down when He went to look for the 8in tablet and then picked up another 9.7 and not the one he scanned, I told him that I could wait until he pulled all the S2 9.7 off the self to see if they had the one that matches my receipt or go through there purchases since my purchase to see if they sold one that matches. Well after about being there 45 mins the Solution was to refunded it in the system some kind of way and I could exchage for the tablet I wanted, only issue the tablet I wanted Ipad 9.7 was out of stock, so since I wasn't being offered a full refund due to the matching issue I had to order one to pick up at the store. Under the circumstance I'm glad they worked something out, but I should have never had to go through that monment of feeling like someone felt that I was trying to get over on them or stole something esspecially after spending $800+ with best buy for the Holidays. I truly think that the young man grabbed another samsung tablet when he went back to try to find the smaller one. Maybe sales floor employees should be working at the customer service desk it may have been too much. Also pay more attention to the products since the customer doesn't get to review. I wan't say I will never shop at best buy again because we love the products and being an elite customer we spend money with your company year round, but i would never want anything like this to happen to me or anyother customer. What if it didn't have charging issue straight out the box and had a problem a few months from now I would have had a warranty I couldn't use.
12-29-2017 07:48 PM
01-08-2018 08:34 AM
Thank you for joining the Best Buy forums! We’re grateful for all the time that you’ve spent registering to the community! We wish you could have had a more seamless interaction when you originally purchased the tablet, to the moment that you returned it, however, it appears we may have fallen short on the expert service we strive for.
With that said, I’m happy to see that things were worked out at the time of your Return and Exchange, but I’m disheartened to hear for a short while things were not going accordingly. My team is based out of the corporate campus in Richfield, MN, and we appreciate your feedback that you’ve shared!
We can only hope to grow, for the better, by listening to our valued customer’s! Should you have any other questions or concerns when shopping at Best Buy, always feel welcome to stop back and let us know how your visit goes!