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Registered: ‎09-01-2019

GREAT customer service from Korey at Best Buy #203

Over the last 4 days I have set up a satellite office in Austin, so that I could work here and spend more time with my children.  The most important part was getting my laptop computer set up, a docking station and large monitor so I don't have to work on a 15" screen divided into 2 columns, and peripherals like a good printer, scanner, copier, etc.   I went into the Best Buy at the Gateway Center because their employees are much more knowledgeable.  Most of my technical issues were connectivity issues, and the newer devices had a lot of new ports beyond the old USB.  Each time, I would ask someone at the front, who would point to a particular area in the store, I would talk to someone in the area and then when they couldn't answer my question, they took me to Korey.  Three different times Korey resolved my connectivity issues using much newer tech ports, and my network is up and running.  It is a pleasure to work with a very tech savvy person in a Best Buy store, and get it right the first time, every time.  Kudo's.  JH

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Registered: ‎10-10-2012

Re: GREAT customer service from Korey at Best Buy #203

Good Morning, johnhemp,


Welcome to the Best Buy forums!  I hope beyond the initial networking issues that you were experiencing, that your move to Austin went well! 


Time with our children is very precious, so I’m sure not spending a ton of time fixing those network issues would help tremendously.  This is why it’s awesome to hear that Korey was able to be such an integral part of the resolution!  It sounds like the collaboration between the other associates and Korey would indicate a great team dynamic, and an interest in getting the customer everything they need the first time, which is the ultimate goal of our stores with every interaction.


Thanks for taking the time to let us know about Korey, and your interactions with our Gateway Center store.  I’ll be more than happy to pass along your compliments to the store management!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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