11-06-2019 12:22 AM
11-06-2019 11:26 AM
Thank you for taking the time to visit us here on our community forums and taking the time to let us know about your purchase. I'd certainly like to take a closer look in tot his to see how we can best assist you. Can you please provide some more information about your purchase? Which store did you buy this washing machine and when? Can you please send me a private message with a few more details? I will need to confirm your:
Customer service PIN (located at bottom of receipt)
You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to hearing back from you.
11-06-2019 12:59 PM
The moderator would like nothing more than to make sure that the store is followed up with about what took place, however, they can't send it along to be seen without first gathering the basic information that was requested. I'd reply back to Andrew in private message.
11-06-2019 02:48 PM
Hi there, bintyassou3,
I can certainly understand your frustration to have your call disconnected. We expect all of our associates to act professionally no matter how you contact us. Without the information I previously requested I will be unable to do any further research in order to get your feedback to the right place.
11-06-2019 03:01 PM
11-06-2019 04:24 PM
11-13-2019 10:46 AM
Hello again, bintyassou3.
We want to do our best to offer assistance, however, to date I am not seeing any messages sent with the necessary information to access your previous correspondence or purchase history. Should you choose to send that over, we will be happy to see where we can go from here.