08-31-2019 01:26 AM
09-03-2019 10:23 AM
Thank you for visiting us here on the Best Buy Forums, and we appreciate you taking the time to share your experience. Qualifying for a bundle discount is always a pleasant surprise, and I can see how it would be easy to make a quick decision on the title without thinking of everyone that may be playing it. Making exchanges of unopened games during the return period is typically no problem, but I can see where there may have been some confusion when it comes to items that were involved with a promotion.
Ultimately, it sounds like the store was working within the Terms of the Return & Exchange Promise, but we’d like to review the transaction, in effort to ensure all routes to resolution have been explored. When you have a moment, please send a private message with your full name, email address, and telephone number. To get started, just select the darker blue box next to my name below.
We look forward to hearing from you!
09-04-2019 04:48 AM
09-04-2019 08:20 AM
Good Morning, Mrperez22.
Thank you for providing that update, and I’m glad to hear things were resolved at another location. There are scenarios where exceptions can be made, and I'm happy that was the outcome for you. Please know, if you require support in the future, our team will be available here on the Best Buy Forums. We look forward to seeing you in our stores and online again soon.
Enjoy your day!