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Posts: 4
Registered: ‎08-09-2019

Employee ordered wrong product for me in store.

This is a topic that seems to have been posted about before. Regardless, an employee at my local Best Buy ordered the wrong Macbook for me. I went to the store 5/9 to buy a MacBook Pro 13" with Touch Bar. I ordered the laptop after applying a price match and coupon, the laptop ended up being just over $1,000. I recieved the computer today and realized it's the earlier model, no Touch Bar. So I checked my order to find that the employee ordered the model I recieved, not the model I intended to purchase.  

I spoke with a customer service representative and the store supervisor and was told there is nothing that can be done-- I can return the computer, but I cannot recieve the latest model MacBook at the same price because the coupon has expired and the price match I used no longer exists. I'm a little disappointed because I saved up money for a long time for the computer! Obviously it works just as well, but not the model I intended to purchase. 

Can anything be done about this?

 

Thanks! 

Kate

New Member
Posts: 4
Registered: ‎08-09-2019

Re: Employee ordered wrong product for me in store.

I'd like to say that I don't mean to sound ungrateful. I understand that I am super lucky to be in a position to save over a thousand dollars for a computer, but that being said, I saved over a thousand dollars for a MacBook with a touch bar, not the model I recieved.  Cat Sad

New Member
Posts: 4
Registered: ‎08-09-2019

Delete this account.

This account does not serve me anymore and I'd like to delete it. Thanks. 

 

Kate

Posts: 993
Topics: 22
Kudos: 129
Solutions: 112
Registered: ‎01-13-2015

Re: Delete this account.

Forum accounts cannot be deleted. If you sign out and clear your browser's cookies and cache, that's about as close as you can get.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

New Member
Posts: 4
Registered: ‎08-09-2019

Re: Delete this account.

Will the account be deactivated/deleted after a time of being unused? 

Posts: 993
Topics: 22
Kudos: 129
Solutions: 112
Registered: ‎01-13-2015

Re: Delete this account.

Nope. The whole point of forums is to let one person's answer help other people. If you don't want to use the account anymore, all you have to do is log out.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

Posts: 7,790
Topics: 3,387
Kudos: 224
Blog Posts: 24
Solutions: 359
Registered: ‎10-10-2012

Re: Delete this account.

Good Morning, Kate,

 

I apologize for the lateness of this reply, I hope that you had an enjoyable Labor Day weekend!

 

As Sam15 mentioned, forum accounts are not able to be deleted and do not deactivate after a period of time.  If you no longer wish to use the forums, all you simply need to do is not log into your account further.

 

I hope this helps,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!