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Registered: ‎02-07-2020

Employee Review Joliet Store #307

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I hope this message can make it to the store manager at the Joliet Store on Mall Loop Drive in Joliet, IL #307. I wanted to take a few minutes to leave feedback about an employee at the store that I spent some time with today talking about 82" to 86" TV's. I am also in the customer service industry so to speak and manage a $2.5mil sales territory in Central, IL so I know what it takes to gain and retain customers as I have been doing it for 15 years. Anyway, I went in for a small item and a gentleman named Don {removed per forum guidelines} (Magnolia Sales Consultant) approached me and walked me to the department where the product was and I ended up buying that piece but not until Don and I went back over and spoke about televisions. It impressed me that he came out of his department to help me find what I was looking for in another but what he talked to me about after that point just blew me away. His knowledge of the TV's was incredible and he really took the time to explain the features in the different models I am starting to look at. Granted it was a little slower so he was able to take the time with me but he went back and forth with me and really dug into the meat of the models and brands I was looking at. Most impressive to me was the fact that he listened to what I said about our current home and surroundings and really geared me towards a brand that would best suit our needs for our room. He was not pushy which I appreciated a lot. The level of expertise that Don showed to me and the time that he took really won me over. I was not decided on where I will be buying a TV in the near future but rest assured that Don will get my business and I will pass his name along to others in the area as well about him. I live about an hour south but his willingness to take the time and patience with me is well worth the drive to make the purchase in the future. Kudos to Don for being such a great person to chat with and Kudos to Best Buy for having him there. Please pass the acknowledgement along to his managers if possible and let him know that his knowledge and professionalism were much appreciated. Best Buy you have a real great salesman / consultant in Don....

 

Thank you so much, Mark in IL

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Re: Employee Review Joliet Store #307

Good afternoon, Mark-in-IL,

 

It’s very heartening to hear about your experience in Joliet, IL when receiving assistance in locating a small item and speaking with Don about TVs. I agree that he sounds like an amazing man and a true asset to Best Buy. We love to hear from our customers since we believe this perspective is invaluable in pinpointing what’s going right and how we can improve for the future.

 

I’ll absolutely be passing your message on to the right people so that Don can get the positive recognition he deserves. If there is anything else that I can help with here, please don’t hesitate to reach back out.

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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