12-23-2017 08:25 AM
01-04-2018 10:46 AM
Welcome to the Best Buy Community forums. I’m sorry for my late response. We’ve been unusually busy recently and because of that it’s taking longer than we’d like to get back to everyone.
I apologize that your visit to our store was such a bad experience. I assure you that this is not reflective of how we want to treat our customers. I’d like to have the chance to document this in our corporate systems for you so that we can use your feedback to make sure this kind of thing doesn’t happen in the future.
In order to do that I will need a bit more information from you, however. You mentioned that you made a purchase that day. If you still have the purchase receipt, I’d need the customer service PIN from the bottom of the receipt. If you could please send it along to me via a private message by using the link in my signature below this post, I’d appreciate it.