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Posts: 1
Registered: ‎12-22-2017

Emailed Recipt Never Received--Store Couldn't Find

Hi All


Paid Cash at Southland Center, Taylor Michigan store yesterday for a Laptop--HP Omen, it was out of stock, so was suppose to ship to home, but so far no emails on shipping status or anything, also purchased on same receipt 5 years of Office 365 Subscription service, and Geek Squad protection.   Selected emailed receipt but so far received nothing, if you could help i'd so appreciaate it



Posts: 3,509
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Registered: ‎11-29-2016

Re: Emailed Recipt Never Received--Store Couldn't Find

Good afternoon bikeman017,


Welcome to our forums.  I’m sorry we weren’t able to reply to your post sooner, as our Support Forums have seen quite the uptick in traffic during this busy holiday season, and it’s caused us to take a bit longer to reply to our customers than we’d like.  With that said, I truly appreciate your patience, and I’ll be happy to address your concerns.


I wasn’t able to locate your purchase using the information you’ve provided upon joining our forums, but I’ll be more than happy to continue my research, given some additional information from you.  If you could send me a private message with the following:


  • Your full name
  • Your email address
  • Your phone number
  • Any additional information regarding the HP Omen laptop (screen size, memory specs, etc.)


I may be able to locate your purchase with this information.  To send me this information privately, make sure you’re using the blue “Private Message” button in my signature.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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