11-11-2019 07:49 AM
Good morning. My name is Nayara, I'm from Brazil and, in October 11, 2019, I bought a headohone JBL live 400BT in a Best buy store, on Florida. I don't have sure about the store address. The price of this product is $89,99. Now, I need a duplicate invoice to exchange the product in a JBL limited warranty, because my headphone is with noises in a talk thru mode. Please, send to me a duplicate invoice, I really need it.
11-13-2019 11:11 AM
Thank you for connecting with us here on the Best Buy Forums. We always love hearing from our customers, but I am sorry you are experiencing issues with the JBL headphones you purchased when visiting us recently. Although I can’t make any guarantees, we’d be glad to see if we can locate that within our system to send to you.
To proceed, we will need to gather a few pieces of information. Please send a private message, which you can do by selecting the darker blue button to the far right of my name below. Be sure to include your full name, email address, and telephone number. We will need to narrow down the location where this purchase was made, so if you remember the name of the city, we can start there.
We look forward to hearing from you!